Payment and Refund Policy
Last updated: 13 October 2026
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of digital courses, professional training resources, and related subscriptions offered through sceneripzo. The services focus on studio production techniques including equipment setup, camera operation, lighting design, sound engineering, and workflow optimisation for television and live broadcast environments. It covers both one-time course purchases and recurring subscription access. The policy governs transactions made by customers located in the United Kingdom and is designed to comply with applicable UK consumer protection legislation.
Prices, Currencies, Taxes, and Any Additional Charges
All prices displayed on the website are in British Pounds Sterling (GBP). Prices are inclusive of Value Added Tax (VAT) at the prevailing rate unless otherwise stated. No additional charges apply for standard digital delivery. Any applicable taxes are calculated at checkout based on the customer’s location within the United Kingdom. Customers are responsible for any currency conversion fees imposed by their payment provider when paying in GBP from a non-UK account.
Accepted Payment Methods, Payment Authorisation, and Payment Security
We accept major credit and debit cards, PayPal, and bank transfers for course and subscription purchases. Payments are authorised at the time of order placement. All transactions are processed through secure, PCI-DSS compliant gateways that encrypt card details. sceneripzo does not store full payment card information. Authorisation may be declined if the card issuer identifies unusual activity; in such cases customers should contact their card provider directly.
Order, Booking, or Service Confirmation and When a Contract Is Formed
A contract is formed when we send an order confirmation email following successful payment authorisation. This email contains details of the purchased course or subscription, access instructions, and a summary of the terms. Access to digital content is granted immediately upon confirmation unless a cooling-off period applies. Customers should retain the confirmation email for their records.
Cancellation Rights and Applicable Cancellation Periods
Under the Consumer Contracts Regulations 2013, UK consumers have a 14-day cooling-off period from the date of purchase during which they may cancel without providing a reason. For digital content, cancellation rights are lost once download or streaming access has begun, provided the customer has given prior express consent to commencement and acknowledged that rights will be lost. Subscriptions may be cancelled at any time with effect from the next billing cycle.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available within the 14-day cooling-off period where access has not commenced. Once a course has been accessed or a subscription period has started, refunds are not provided except in cases of proven technical fault or non-delivery. Promotional or discounted purchases, gift vouchers, and completed live workshop sessions are non-refundable. Refunds will not be issued for change of mind after access has begun or for failure to meet personal expectations regarding course content.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, customers must email [email protected] within the applicable period, providing their order number, full name, registered email address, and a clear statement of the reason for the request. Supporting evidence such as screenshots of access issues may be requested. Requests submitted through the contact form on the Contacts page will also be accepted if they contain the required details.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Refund requests are reviewed within five working days. We will inspect the account activity to confirm whether access has occurred. Customers receive written notification of approval or rejection via email, including the rationale for any rejection. Approved refunds are processed without further action from the customer.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Refunds are issued using the original payment method. Credit or debit card refunds typically appear within five to ten working days, while PayPal refunds are usually completed within three working days. Bank transfer refunds may take up to seven working days depending on the receiving bank. sceneripzo is not responsible for delays caused by third-party financial institutions.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers
Digital courses and subscriptions are treated as digital content under UK law. Once streaming or download access begins, the 14-day cancellation right is waived if consent was provided at purchase. Subscription cancellations take effect at the end of the current paid period. Promotional offers are subject to the same refund rules as standard purchases unless the offer terms state otherwise.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
In the event of a failed payment, access is suspended until a successful payment is received. Duplicate charges should be reported immediately to [email protected] for investigation and refund if confirmed. Chargeback requests will be contested where services have been delivered in accordance with the order. Suspected fraudulent activity may result in immediate account suspension and referral to relevant authorities while preserving evidence as required by law.
Mandatory Consumer Rights in the United Kingdom That the Policy Cannot Exclude
Nothing in this policy affects the statutory rights of UK consumers under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR and Data Protection Act 2018. These rights include remedies for faulty digital content and the right to cancel within the cooling-off period where applicable. Any term that attempts to exclude these rights is void.
Contact Route, Policy Changes, and Last-Updated Date
Questions regarding this policy should be directed to [email protected] or via the contact form on the Contacts page. sceneripzo reserves the right to update this policy to reflect changes in law or business practices. The current version date appears at the top of the page. Continued use of the site after updates constitutes acceptance of the revised terms.